Refund policy

RETURN/REFUND POLICY :
Thank you for shopping at Crochet Bloom. Because our products are delicately handcrafted and often made-to-order, our return policy is strict but fair.
1. General Policy
  • No Returns for Change of Mind: We do not accept returns or exchanges if you simply change your mind, dislike the color variation, or ordered the wrong size. Please read product dimensions carefully before buying.
  • Handmade Variations: Minor differences in stitch pattern or color shades due to yarn dye-lots are natural features of crochet art and are not considered defects.
2. Damaged or Incorrect Items
We only offer replacements or refunds if the product arrives physically damaged, torn, or if you received the wrong item entirely.
  • Reporting Window: You must report the issue within 48 hours of delivery.
  • Mandatory Proof: You must provide an uninterrupted unboxing video starting from the sealed package showing the shipping label clearly down to the revealed damage. Without this video, we cannot process a claim.
3. Custom and Made-to-Order Items
  • Custom designs, personalized color choices, or custom sizes are strictly Non-Returnable and Non-Refundable unless damaged during transit.
4. Cancellation Policy
  • Standard Items: You can cancel an order within 6 hours of placing it. Once the order is processed or handed over to the courier, it cannot be canceled.
  • Custom Orders: Custom orders cannot be canceled once yarn sourcing or crafting has begun.
5. Refund Process
  • Once your unboxing video proof is verified and approved by our team, your refund or replacement will be initiated.
  • Approved refunds will be credited back to your original payment method (or bank account via UPI) within 5 to 7 business days, depending on your bank.